Your details, and what we do with them.

Who we are

Pococode (Pty) Ltd is a software company in Cape Town, South Africa. Under POPIA it is the responsible party for the personal information this website collects: it decides why and how that information is used. Our Information Officer makes sure we follow POPIA, and handles every privacy request.

Company

Pococode (Pty) Ltd

Registration number

2017/469616/07

Address

Cape Town, South Africa

Information Officer

Edwin Jay

Deputy Information Officers

Nico van der Merwe and Jake Rattray

Contact

info@pococode.co

This policy covers pococode.co and the emails you send us. It does not cover the apps and websites we build, for clients or for ourselves.

What we collect

Personal information reaches us in three ways, and only these three.

• When you send a brief

  The form on the home page asks what you want built, what it is and who it is for, your budget and timing, your name, your email address and, if you choose, your company. Your answers stay in your browser. On the last step the form opens your own email app with a message to info@pococode.co already written. Nothing reaches us unless you press send there. If you do, we receive that email, with your email address and anything your email app adds, such as a signature.

• When you email us

  We receive your email address, your name if your email shows it, and whatever you write or attach.

• When you visit

  The company that hosts this website keeps a standard record of each request: your IP address, the date and time, the page asked for, your browser and device type, and the page that sent you here. We do not use these records to identify you or to build a profile of you.

We do not ask for special personal information, such as details of your health, religion, race or biometrics, and we do not need it. Please leave it out of your brief, together with personal information about other people.

Why we use it

Each use has a lawful basis under section 11 of POPIA.

• To reply to your brief or email, and to talk through and quote for the work.Basis: you asked us to. Consent, and steps you asked for before a contract. Section 11(1)(a) and (b).
• To do the work if you hire us, and to keep the business records the law requires.Basis: our contract with you, and our legal duties. Section 11(1)(b) and (c).
• To keep this website running and secure.Basis: our legitimate interest in a safe, working website. Section 11(1)(f).

We do not use your information for marketing, we do not sell it, and we make no automated decisions about you. If we ever want to send you news or offers, we will ask for your consent first, as section 69 requires.

Giving us your details is voluntary. Without a name and an email address, we cannot reply to you.

Cookies and your device

This website sets no cookies. It runs no analytics, advertising or tracking scripts, and every page loads its fonts from this site, not from Google.

One thing can be saved on your device. If you play Comet Catch, the game on the home page, it keeps your best score in the local storage of your browser, under the name “pococode-comet”. The score never leaves your device. To remove it, clear the data for this site in your browser settings.

Who else sees it

We share personal information only with the company that hosts this website and our email, and only so that it can do that job.

• Namecheap, Inc. hosts this website and the info@pococode.co mailbox. It keeps the visit records described above, and the emails you send us are stored on its servers.

Your own email provider also handles any email you send us, under its own terms.

We do not sell, rent or trade personal information. We give it to anyone else only when the law requires it, such as under a court order.

Information sent outside South Africa

Namecheap is based in the United States, and its servers can be in other countries. So your personal information may be stored or processed outside South Africa, where data protection laws differ from POPIA.

Section 72 of POPIA allows this in set cases, including when the transfer is needed for steps you asked us to take, such as replying to your brief. We send Namecheap no more than its service needs, and it publishes how it protects the personal information it handles.

How long we keep it

• Briefs and emailsIf we do not go on to work together, we delete your brief and our emails about it within 12 months of our last contact. If we do work together, we keep project emails and records while the project runs, and afterwards for as long as South African company and tax law requires us to keep business records.
• Visit recordsThe host keeps them for a short period that it sets, then deletes them.
• Your Comet Catch scoreOn your device, until you clear it.

How we protect it

• This website has no database and no visitor accounts, so it stores no personal information of its own.
• Every page is sent over an encrypted connection (HTTPS).
• We limit access to the info@pococode.co mailbox to the people who reply to you.
• If someone ever gets to personal information we hold without authority, we will tell you and the Information Regulator as soon as reasonably possible, as section 22 requires.

Your rights

Under POPIA you have the right to:

• ask whether we hold personal information about you, and get a copy of it Section 23
• ask us to correct information that is wrong, out of date or incomplete Section 24
• ask us to delete information we no longer have a right to keep Section 24
• object to how we process your information Section 11(3)
• withdraw consent you have given Section 11(2)(b)
• refuse direct marketing Section 69
• complain to the Information Regulator Section 74

How to use them

Email info@pococode.co with “Privacy request” in the subject line. Say what you want, and how we can reach you. Before we act, we may ask you to confirm who you are, so that we never hand your information to someone else. We reply within 30 days, and we do not charge for a request.

Complaints

If you are unhappy with how we handle your information, please tell our Information Officer first at info@pococode.co, so that we can put it right. You can also complain to the Information Regulator at any time.

Children

This website is meant for businesses and adults. We do not knowingly collect personal information about anyone under 18. If you are under 18, please ask a parent or guardian to contact us for you.

Changes to this policy

When what we do with personal information changes, we update this page and the date at the top. If a change affects information you have already sent us, we will email you before it takes effect.